Refund policy

Return & Refund Policy

We want you to feel confident and satisfied with your purchase. If you’re not completely happy, we’re here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• The item must be in its original packaging
• Proof of purchase (order number or receipt) is required

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Items marked as final sale
• Earrings (for hygiene reasons, unless defective)

Refunds

Once we receive and inspect your return:

• You will be notified about the approval or rejection of your refund
• If approved, your refund will be processed within 5–10 business days to your original payment method

Exchanges

We only replace items if they are:

• Defective
• Damaged
• Incorrect item received

If you need an exchange, contact us with photos of the issue.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping fees are non-refundable

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product:

• Contact us within 48 hours of delivery
• Provide clear photos and your order number
• We will resolve the issue quickly with a replacement or full refund